FAQs – Partner in Wine

FAQs

The Partner in Wine is not a wine cooler, it is an insulated wine bottle. This means it will insulate your wine and slow down the process at which it gets itself to room temperature. You should always chill your wine before use, for at least 12 hours.
We like to drink our wine ice cold, which means we pop a few ice cubes into the bottle too.
We wouldn't recommend using the Partner in Wine bottle for sparkling drinks. The pressure could cause the lid to pop off, or even worse - it could leak (and who wants to waste alcohol?!) It could also decrease the fizz depending on how you pour it in. By all means, give it a go but it's not something it is designed for.
You can put sparkling drinks into your tumblers.
Our bottles are made of food grade Stainless Steel. Stainless Steel, by nature, is inert which means it is chemically inactive. So for this reason, it won't change the taste of the wine. In fact, most wines (unless oak aged in barrels) are actually fermented in Stainless Steel vats!
The thing that affects the taste of the wine is oxidation (when it comes into contact with air). In the same way that you should drink a bottle of wine within 2-3 days of opening it, we'd suggest drinking anything you decant into the Partner in Wine bottle within the same time frame (mine never usually lasts for more than a few hours anyway!)
The Partner in Wine insulated wine bottle should keep your desired drink cool for up to 24 hrs.
Do not leave your bottle in direct sun light as this will affect the temperature of the liquid inside.
The Partner in Wine is a double-walled, vacuum sealed bottle made of Stainless Steel.

Yes, your Partner in Wine will hold a standard 750ml bottle of wine.
BPA is a chemical often used in the production of plastic food containers. We are pleased to say that our products are all BPA free.
We wouldn't recommend using your tumbler for hot drinks with the lid. That is because the lid is not meant for use with hot drinks and can cause it to break. We do not offer free lid replacements for improper use.
Please do not put your tumbler or tumbler lid in the dishwasher. This will cause the lid to break, and the paint to fade on your tumbler. We do not offer free replacements when tumbler lids break due to improper use.
Our products are designed to keep your drinks cold, and while they are durable we have some tips to make sure they stay in brilliant condition.
To maintain the appearance of your Partner in Wine insulated products, please be mindful of where and how you store it. The exterior of the products can become stained or marked if placed in bags or locations where it may rub against other items or surfaces. While our bottles are made to be durable, taking a little extra care will help keep them looking their best for years to come. We cannot be held liable for any damage caused to your products due to improper care.

As a guide, we aim to have your order packed as quickly as we can - usually within 24 hours.
Orders placed after 12pm (BST) are processed the next working day (does not include weekends) and orders are processed Monday-Friday.
Bank holidays: please note that our fulfilment and customer service is closed during bank holidays. Any orders placed during a bank holiday will be processed the next working day.
Orders are processed Monday-Friday. Any orders placed after 12pm (UK Time) are processed the next working day. Next day delivery orders placed over the weekend will be dispatched on Monday.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

For orders placed outside the UK, we ship via Parcel Force. Shipping rates are calculated at checkout and will vary depending on which country your parcel is being shipped to.
Please note: Overseas shipments are sometimes subject to delays due to the delivery country’s customs. You are responsible for paying any customs fees, duty and tariffs.
Sometimes international packages can get stuck in customs. Unfortunately this is out of our control and so delivery times may be a little longer than stated. You will however be able to track your package and see delivery updates to keep up to date on when it will be delivered to you.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects. It does not cover accidental damage.
Our products are covered by manufacturing defects for a period of 1 year after purchase.
If you beleive your product has a manufacturing defent please email info@partnerinwine.co.uk

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
If your tumbler lid has taken a tumble and ended up broken, it's probably due to a drop, a hot drink mishap, or an unintended dishwasher adventure. Just a heads up, we can't offer free replacements for lids that have lived a life outside of our usage suggestions. We'd appreciate it if you could stick to the care instructions we shared to keep your tumbler in tip-top shape

Yes, we offer personalisation. Please visit the 'personalisation' section in the main menu to see what's available
Please get in touch with us on info@partnerinwine.co.uk to enquire if you would like to purchase 24 units or more.
Yes! We offer full colour circular printing onto all of our bottles, and a design service too. Looking for something more refined? We also offer laser engraving which etches away the first layer of paint (on powder coated bottles) to reveal your branding.

Payment terms are on receipt. We unfortunately will not be able to personalise any items without payment upfront.
If you are able to recognise the error during the 1 hour cancellation window (see cancellation policy), we can amend it for you. If you don't recognise the error and it goes to print, unfortunately we cannot change it and you will not be eligible for a refund. Take as much care writing your personalisation as you would writing it out for a tattoo artist...no ragrets and all that...

Items must be returned to us in their original packaging, in original condition, unused.
Customers are responsible for the cost of their return, and must send it on an adequate service that insures the value of the order. We regrettably cannot be held responsible for items that go missing on their way back to us.
Refunds will be made once the item/s arrive with us and they have been inspected.
If for any reason you are unsatisfied with your purchase, please email us and we will do our best to help you.
If you have any queries regarding returns, please contact us info@partnerinwine.co.uk
If you would like to cancel your order, you have one hour from the time you receive your order confirmation email to do so, otherwise we may have already processed your order.
If you wish to cancel your order after the time in which your order can be cancelled, you will be responsible for paying any return postage fees.

Unfortunately not. Our personalised items are not eligable for return or refund.

Your discount code for signing up is assigned to both your email address and the device you signed up on. If it's still not working, please contact us and we will issue you a new one.
Please note, you must spend a minimum of £25 for the welcome discount to work.

The new discount code is not valid on certain products including but not limited to any and all Partnership products (e.g. Maison Mirabeau x PIW). If the code is not working on certain products, these are not included within the promotion or you haven't met the minimum purchase requirements of £25.